RESERVATION POLICIES

1. Payment Methods

At Aquaventures Dive Center, all payments are processed through the WeTravel platform. We accept credit cards, debit cards, bank transfers, and other methods permitted by WeTravel. Payments are made in U.S. dollars (USD) or other currencies allowed by WeTravel. Please note that WeTravel may charge its own commission when processing payments, which is independent of Aquaventures and beyond our control.

2. Booking Process

  • All bookings must be made exclusively through our official website.
  • Once payment is completed, you will receive an email with your booking details. Please review and verify that all provided information is correct to ensure a smooth experience.

3. Pricing

  • The prices listed on our website are final and include all applicable taxes. Any additional fees for specific services will be clearly indicated during the booking process.
  • Aquaventures Dive Center reserves the right to adjust prices before the final booking confirmation.

4. Cancellations and Refunds

  • Customer-Initiated Cancellations:
    • More than 30 days in advance: A full refund will be issued, less a 15% administrative fee. This fee covers operational costs such as booking management, advertising, payment processing, and other associated services.
    • Between 15 and 30 days in advance: A 50% refund will be issued. This policy reflects the commitments made and expenses already incurred in preparing your experience.
    • Less than 15 days in advance: No refund will be given due to the proximity of the date and the resources already allocated to your booking.
  • Cancellations by Aquaventures:
    • In the unlikely event that Aquaventures Dive Center must cancel a booking, the customer will be offered a full refund or the option to reschedule the service for a future date. We understand the importance of your experience and will work to provide solutions that minimize any inconvenience, including the possibility of upgrades or additional benefits when rescheduling.
  • WeTravel Cancellation and Refund Policy:
    • Please note that, due to banking regulations, payments made via ACH, BACS, SEPA, PayTo, or Pre-Authorized Debit (PAD) can only be refunded within 180 days of the payment date. For payments made through BECS, the maximum refund period is 90 days. After these timeframes, refunds through these methods are no longer possible.

5. Booking Changes

  • Customer-Initiated Changes:
    • Any changes to your booking (such as date changes or participant modifications) must be requested at least 15 days before the service date.
    • Changes are subject to availability and may incur additional fees, including a 15% surcharge on the total booking value.
    • Date changes are only allowed within the same calendar year.
    • Change requests made within 15 days of the service may not be possible, and the original booking terms will apply.

6. Insurance Requirement

  • Travel and Dive Insurance:
    • We strongly recommend that all customers purchase travel and dive insurance that covers cancellations, medical emergencies, and other potential risks. While we take every precaution to ensure a safe and enjoyable experience, insurance provides an additional layer of protection in unforeseen circumstances.

7. Administrative Fees

The administrative fees applied in case of cancellation are designed to cover the essential operational costs related to managing your booking. These include, but are not limited to, labor costs, payment processing, internet services, advertising, and other general expenses necessary to maintain our operations from the moment your booking is made.

8. Commitment to Quality and Safety

As proud members of PADI, Aquaventures Dive Center adheres to strict procedures and quality standards established by PADI. These standards are designed to enhance your travel experience and ensure your safety at all times. Our team is committed to providing the highest quality services, following the best practices in the industry because your safety and satisfaction are our priority.

Frequently Asked Questions

1. How do I know if my booking is confirmed?

You will receive a confirmation email after completing your payment. Please make sure to review all the details to verify that the information is correct.

2. What happens if WeTravel charges an additional fee

WeTravel may apply a commission that is independent of Aquaventures Dive Center. These commissions may include charges for international transactions or credit card usage. These fees are managed directly by WeTravel and are beyond our control.

3. What should I do if I need to cancel my booking

Cancellations should be notified as soon as possible. Please refer to our cancellation policy for applicable deadlines and charges.

4. Can I reschedule my experience instead of canceling?

In case of cancellations, we offer the option to reschedule in certain circumstances, especially if the cancellation is by Aquaventures Dive Center.

5. How does my purchase contribute to the local community?

Your purchase helps fund community and ecological programs in the Galápagos, including training local residents as professional divers and conserving the marine environment.

6. Do I need travel or dive insurance?

While not mandatory, we strongly recommend purchasing comprehensive travel and dive insurance to cover cancellations, medical emergencies, and other unforeseen events. This ensures additional protection during your trip.