PRIVACY POLICIES

1. Introduction

At Aquaventures Dive Center, we value our customers’ privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our diving services and other travel services, including reservations made through the WeTravel platform.

2. Information Collected

We collect the following personal information when you make a reservation for any travel service, whether for diving or other purposes:

  • Full names
  • Passport number
  • Nationality
  • Date of birth (for assigning PADI eLearning courses in diving courses)
  • Special dietary information
  • Phone number
  • Accommodation details
  • Email address
  • Diving license number (if applicable)
  • Relevant medical information (when necessary for diving activities or safety reasons)

 

3. Use of Information

We use the personal information collected to:

  • Process and manage your reservations for diving and other travel services.
  • Assign PADI eLearning courses based on the date of birth.
  • Communicate with you about your reservation, including confirmations, reminders, and any changes to plans.
  • Comply with legal and regulatory requirements.
  • Personalize your travel experience, taking into account your needs and preferences.
  • Facilitate emergency assistance during your trip by providing your information to our emergency systems and relevant authorities when necessary.

4. Use of the WeTravel Platform

When you use WeTravel to make a reservation, part of your personal information will be processed directly by WeTravel, in accordance with their own privacy policy. Aquaventures Dive Center carefully selects its partners and providers to ensure they meet high data protection standards.

5. Sharing Information

We share your personal information with:

  • Service providers, such as hotels, transportation operators, and other travel service providers, to fulfill your reservation.
  • Local or international authorities when required by law.
  • WeTravel, which acts as our payment processor and reservation platform.
  • Emergency systems and relevant authorities in case of necessity for safety or emergency reasons during your trip.

We do not sell, rent, or share your personal information with third parties for commercial purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, destruction, or alteration. We use encryption and other security technologies in our communications and data storage.

7. Customer Rights

Our customers have the right to:

  • Access the personal information we hold about them.
  • Request the correction of any errors in their personal information.
  • Request the deletion of their personal information, subject to certain legal exceptions.
  • Object to the processing of their personal information under certain circumstances.

To exercise these rights, you can contact us directly using the contact information provided below.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Accessibility

We strive to make our policies and services accessible to all our customers. If you need this Privacy Policy in an alternative format or require special assistance, please contact us so we can meet your needs.

10. Update Process

This Privacy Policy will be reviewed periodically to ensure it remains up-to-date and compliant with current regulations. We will notify our customers of any significant changes through a notice on our website and/or by email. We recommend that you review this policy regularly to stay informed about how we protect your information.

11. Certifications and Recognitions

We are proud to partner with platforms and providers that hold internationally recognized security certifications. Aquaventures Dive Center carefully selects its business partners to ensure adherence to best practices in handling personal data.

12. Contact

If you have any questions or concerns about this Privacy Policy or our data handling practices, you can contact us at info@aquaventuresgps.com.